• Advertise
  • Contact Us
  • Supplier Directory
  • SCB YouTube
  • About Us
  • Login
  • Subscribe
  • Logout
  • My Profile
  • LOGISTICS
    • Air Cargo
    • All Logistics
    • Facility Location Planning
    • Freight Forwarding/Customs Brokerage
    • Global Gateways
    • Global Logistics
    • Last Mile Delivery
    • Logistics Outsourcing
    • LTL/Truckload Services
    • Ocean Transportation
    • Parcel & Express
    • Rail & Intermodal
    • Reverse Logistics
    • Service Parts Management
    • Transportation & Distribution
  • TECHNOLOGY
    • All Technology
    • Artificial Intelligence
    • Cloud & On-Demand Systems
    • Data Management (Big Data/IoT/Blockchain)
    • ERP & Enterprise Systems
    • Forecasting & Demand Planning
    • Global Trade Management
    • Inventory Planning/ Optimization
    • Product Lifecycle Management
    • Robotics
    • Sales & Operations Planning
    • SC Finance & Revenue Management
    • SC Planning & Optimization
    • Supply Chain Visibility
    • Transportation Management
  • GENERAL SCM
    • Business Strategy Alignment
    • Customer Relationship Management
    • Education & Professional Development
    • Global Supply Chain Management
    • Global Trade & Economics
    • Green Energy
    • HR & Labor Management
    • Quality & Metrics
    • Regulation & Compliance
    • Sourcing/Procurement/SRM
    • SC Security & Risk Mgmt
    • Supply Chains in Crisis
    • Sustainability & Corporate Social Responsibility
  • WAREHOUSING
    • All Warehouse Services
    • Conveyors & Sortation
    • Lift Trucks & AGVs
    • Order Management & Fulfillment
    • Packaging
    • RFID, Barcode, Mobility & Voice
    • Warehouse Automation
    • Warehouse Management Systems
  • INDUSTRIES
    • Aerospace & Defense
    • Apparel
    • Automotive
    • Chemicals & Energy
    • Consumer Packaged Goods
    • E-Commerce/Omni-Channel
    • Food & Beverage
    • Healthcare
    • High-Tech/Electronics
    • Industrial Manufacturing
    • Pharmaceutical/Biotech
    • Retail
  • THINK TANK
  • WEBINARS
    • On-Demand Webinars
    • Upcoming Webinars
    • Webinar Library
  • PODCASTS
  • WHITEPAPERS
  • VIDEOS

Customer Relationship Management

A delivery drone carrying a package

Amazon Expands Drone Delivery Services into Arizona

November 6, 2024
SupplyChainBrain

Amazon says that the MK30 drones can fly twice as far as its previous models, are 50% quieter, and can fly in rainy conditions.


Read More
A WHITE TESLA VEHICLE SITS IN A PARKING LOT IN FRONT OF A BUILDING WITH THE TESLA LOGO ON IT.

NHTSA Opens Probe into Tesla 'Full Self-Driving' System

October 24, 2024
SupplyChainBrain

If the agency finds that the system poses enough of a safety risk, it could potentially order a full recall of all vehicles that use the software.



Read More
A GREY-HAIRED WOMAN IN A SHARP SUIT STANDS SMILING AT THE END OF A CONFERENCE TABLE WHERE OTHERS ARE GATHERED
SPECIAL REPORT

How to Drive Customer Experience Back Into Your Supply Chain

October 18, 2024
Sponsored by Cognizant

By integrating advanced strategies and digital technologies, manufacturers can cultivate stronger customer relationships and drive long-term success in the B2B landscape.


Read More
A collection of apps on an iPhone home screen

Temu Sellers Protest Against Company Over Fines for Customer Returns

July 31, 2024
SupplyChainBrain

The new penalties reportedly went into effect in April, fining sellers up to five times the original value of a sale when a customer returns a purchase for a refund.


Read More
A BOEING MAX 737 JET FLYING THROUGH THE SKY. THE UNDERSIDE OF THE PLANE READS "737 MAX."

Boeing Names New CEO as Company Reports $1.4B in Q2 Losses

July 31, 2024
SupplyChainBrain

 The company has not logged a profitable year since 2019, reporting a combined $33.3 billion in losses in the years that have followed.


Read More
A WHITE NORFOLK SOUTHERN RAILWAY LOGO CAN BE SEEN ON THE SIDE OF A BLACK TRAIN.

Norfolk Southern Accused of Delaying Amtrak Passenger Trains

July 30, 2024
Bloomberg

The railroad has routinely given freight trains preference over passenger trains along a 1,140-mile stretch of the Crescent Route, a violation of federal law.


Read More
A PLANE BEARING THE RED GOLD AND BLUE COLORS OF SOUTHWEST AIRLINES FLIES THE SKIES

Southwest Airlines Faces FAA Audit Over Safety Incidents

July 24, 2024
Bloomberg

The move underscores the heightened attention on airline safety this year, with headline-grabbing incidents from multiple carriers. 


Read More
A close-up of hands sewing stitches into an item of clothing

U.K. Department Store Trials Clothing Repair Service in Bid to Cut Carbon Waste

July 22, 2024
SupplyChainBrain

John Lewis stores will charge £10.95 ($14.15) to fix small rips and tears, £28.50 for a broken zipper on items like cushion covers, and £99.95 to restore a handbag.


Read More
exiger_-_brandon_daniels_-_what's_next_for_supply_chain_data__from_predictive_to_proactive_sponsored_by_exiger-(540p).jpg

Watch: What's Next for Supply Chain Management: Moving to Proactive Intelligence

July 19, 2024
Russell W. Goodman, SupplyChainBrain

Proactive intelligence enables you to balance the fine line between cost and resilience, says Brandon Daniels, chief executive officer of Exiger.


Read More
gartner_-_noha_samara_-_the_value_of_true_collaboration_with_suppliers_and_customers-(540p).jpg

Watch: The Value of True Collaboration With Suppliers and Customers

July 9, 2024
Robert J. Bowman, SupplyChainBrain

Collaborative planning, forecasting and replenishment (CPFR) has to involve both suppliers upstream and customers downstream, says Noha Samara, senior director analyst with Gartner.


Read More
Previous 1 2 3 4 Next

Customer Relationship Management

Subscribe to our Daily Newsletter!

Timely, incisive articles delivered directly to your inbox.

Popular Stories

  • A PARTIALLY OPEN AIRCRAFT MANUFACTURING HANGAR SPORTS HUGE IMAGES OF PLANES ON ITS SLIDING DOORS

    Boeing Dismantles DEI Team as Pressure Builds on New CEO

    Air Cargo
  • A CLOSE-UP OF VARIOUS PILLS ON A MAGENTA TABLE.

    U.S. More Susceptible to Drug Shortages Than Canada

    Global Supply Chain Management
  • A large blue container ship docked at a port, below three white shipping cranes, while a grey barge moves through the waterway in the foreground

    Montréal Employers Threaten to Suspend Striking Port Workers’ Salary Guarantee

    Global Gateways
  • A WOMAN OF COLOR IN BLUE OVERALLS HOLDS A WELDING TORCH IN A FACTORY SETTING

    A Call for Reinvigorating the U.S. as the World’s ‘Manufacturing Superpower’

    Regulation & Compliance
  • An above view of crates of red apples stacked on top of each other, next to a man in a plaid shirt and a white hard hat looking at a tablet.

    The Fight Against Food Fraud in Our 'Biggest, Weirdest Supply Chains'

    Global Supply Chain Management

Digital Edition

Cover nov 24 scb q4 2024

Supply Chain Innovation 2024: A Formula for Thriving in the Age of Disruption

VIEW THE LATEST ISSUE

Case Studies

  • Recycled Tagging Fasteners: Small Changes Make a Big Impact

  • A GRAPHIC SHOWING MULTIPLE FORMS OF SHIPPING, WITH A HUMAN STANDING AT THE CENTER, TOUCHING A SYMBOLIC MAP OF THE WORLD

    Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

  • A GRAPHIC OF INTERLACING HONEYCOMBED ELEMENTS REPRESENTING GLOBAL BUSINESS TRANSACTIONS

    Moving Robots Site-to-Site

  • JLL Finds Perfect Warehouse Location, Leading to $15M Grant for Startup

  • Robots Speed Fulfillment to Help Apparel Company Scale for Growth

Visit Our Sponsors

AutoStore Beumer Group Brightdrop
CHEP Cleo Coenterprise
Comarch Commport Cycle Labs
Dassault Descartes Enveyo
Eva Air Exiger ForwardX Robotics
Frayt Generix Georgetown University
GEP Holman Logistics iGPS
Integrity Staffing JLL Kinaxis
Korber LoadSmart Lucas Systems
Manhattan Associates Netstock OWD
Old Dominion Ortec PartnerLinQ (Visionet)
Plante Moran Quickbase RapidRatings
Rockwell Automation SAP S&P Global Mobility
TADA Tecsys Zebra Technologies
  • More From SCB
    • Featured Content
    • Video Library
    • Think Tank Blog
    • SupplyChainBrain Podcast
    • Whitepapers
    • On-Demand Webinars
    • Upcoming Webinars
  • Digital Offerings
    • Digital Issue
    • Subscribe
    • Manage Your Subscription
    • Newsletters
  • Resources
    • Events Calendar
    • SCB's Great Supply Chain Partners
    • Supplier Directory
    • Case Study Showcase
    • Supply Chain Innovation Awards
    • 100 Great Partners Form
  • SCB Corporate
    • Advertise on SCB.COM
    • About Us
    • Privacy Policy
    • Contact Us
    • Data Sharing Opt-Out

All content copyright ©2024 Keller International Publishing Corp All rights reserved. No reproduction, transmission or display is permitted without the written permissions of Keller International Publishing Corp

Design, CMS, Hosting & Web Development :: ePublishing