Serial returners, who make up 11% of shoppers, will send back an average of £1,400 of products each this year, totaling £6.6bn, the report found.

What are the biggest challenges when dealing with a new circularity landscape? Not just regulatory, but also ESG pressure from consumers, clients, and investors. We would like to highlight the challenges from the voice of a customer to understand how they are dealing with it, and what is a good place for others to start.

Last year, total losses from the practice amounted to $101.1 billion, causing a massive headache for retailers.

E-tailers have struggled to keep up with a flood of returns, and have often loosened rules for consumers making them.

Asos has cited the battle against high return rates as a significant part of its effort to cut costs, as it tries to boost profits.

As manufacturers strive to maintain high standards of quality and service, the intricacies of handling repairs can become a bottleneck, leading to delays, increased costs and customer dissatisfaction.

The new store is currently up and running in Oslo and Madrid, with the company planning to decide on next steps after December.

The U.S. Consumer Product Safety Commission filed a lawsuit against Amazon in 2021, after identifying more than 400,000 hazardous products sold on the company's platform.

The new penalties reportedly went into effect in April, fining sellers up to five times the original value of a sale when a customer returns a purchase for a refund.

John Lewis stores will charge £10.95 ($14.15) to fix small rips and tears, £28.50 for a broken zipper on items like cushion covers, and £99.95 to restore a handbag.