Retailers are being forced to adapt to the emphasis buyers of home furnishing now put on overall service and last-mile delivery experience, over brand loyalty.

Following are five key industry developments we can expect to see in the upcoming year, all supported by AI, and the potential that these trends hold for enhancing service delivery.

It’s a great time to be a retailer in the U.K., with the current economic situation spurring retailers to innovate and adapt.

Retail return fraud has grown rampant in recent years, stealing retailers’ hard-earned profits, damaging brands’ reputations, and burdening honest consumers with higher prices.

Overall, the report found most executives are feeling optimistic about business. Less than 10% of respondents expected sales to decrease year-over-year.