However, the percentage of abuse and fraud impacting total returns continues to trend in the wrong direction, increasing from 10.2% to 13.7%

Households will be able to drop off cables and other electrical waste in-store or have home collections, says the Department for Environment, Food and Rural Affairs.

2023’s peak season will have seen supply chain professionals both relying on tried-and-true peak season strategies and testing next-gen solutions.

By adapting their strategies, leveraging technology, and embracing innovative concepts like "keep it" returns and buy-online-return-in-store (BORIS) incentives, retailers can better manage the influx of returned items.

With the help of data analysis and intelligent systems, companies are able to more efficiently manage product returns, repairs, recycling and other processes

The Fun Nuggets being recalled were produced at one U.S. facility and shipped to distributors in nine U.S. states.

Pavan Mahtani, general manager of returns with Veho, explains the complications that arise from the management of returns, along with solutions that can mitigate the cost for all involved.

In order fulfillment and many other supply chain functions, artificial intelligence is now an indispensable asset in improving the quality and efficiency of returns for high-volume direct-to-consumer operations.

Rival retailers such as Zara, Boohoo, Uniqlo and Next already charge for online returns. Analysts said other retailers were likely to follow H&M in charging for returns.

While returns are an integral part of the consumer experience, they’re becoming a growing pain for retailers.