Some companies are adopting new returns management processes to gain competitiveness and reduce costs. It isn't magic, but most organizations still haven't caught on.

Consultants, analysts and shippers don't necessarily define 'sense-and-respond' the same way, and their views on the need for greater technology investment may vary as well.

Retailers have been investing in supply chain technology for some time. Now they need to take it to the next level: the store. New technology advancements are making it possible for retailers to cut logistics costs significantly while dramatically improving customer service.

Shippers can look forward to continuing capacity constraints and price increases for this year and beyond. The solution? Try everything, including redesigning your supply-chain network.