The solution is not eliminating free returns, but fixing convoluted supply chains and collaborating with shippers to make reverse logistics more affordable.

However, the percentage of abuse and fraud impacting total returns continues to trend in the wrong direction, increasing from 10.2% to 13.7%

2023’s peak season will have seen supply chain professionals both relying on tried-and-true peak season strategies and testing next-gen solutions.

While retailers and shippers may balk at the prospect of altering the functional status quo, making concrete changes to protect workers will pay dividends in the long run.

BP is the first oil company to directly halt its own shipping, after five major ocean carriers halted service through The Bab al-Mandab strait.

With the help of data analysis and intelligent systems, companies are able to more efficiently manage product returns, repairs, recycling and other processes

400 Macy’s employees working in the state of Washington are planning strike actions Black Friday after 96% of workers voted in favor of striking back in October 2023.

Brick-and-mortar retailers are seeking out hi-tech ways of tracking the habits of flesh-and-blood shoppers while they’re in their stores.

Jeremy Tancredi, partner and leader of the Supply Chain Practice of West Monroe, recalls the plight that merchandisers found themselves in when they responded to a surge in demand during the pandemic, only to be left with excess inventory and capital equipment when it was over.

By improving processes such as employee training, communication among employees, and also between management and floor staff, retailers can take strides to resolve inventory distortion at the store level.